Refund policy

To request a return or cancellation, log in to your account at account.serenefinnmateo.com and visit your order history.

 

Note: 

We accept returns within 21 days of delivery. Items must be unworn and in original condition with tags attached. The following items are final sale and cannot be returned: Silk Sleep Mask, Satin Sleep Cap, and Pajama Shorts (for hygiene reasons).

A 10% restocking fee applies to all approved returns.

Cancellation: Orders may be canceled within 24 hours of purchase. After 24 hours, orders cannot be canceled as they may already be in processing.

You can always contact us for any return questions at vintagesales@ecommerceoasis.net.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at vintagesales@ecommerceoasis.net.